Notes on Consumer Rights for class 10
Class 10 | Economics | Unit 05 | NCERT
Things to remember:
• When one pays money as the price of a commodity or services and uses it he she becomes a consumer. In this sense we all are consumers.
• Consumers buys goods and services because they have some utility and satisfy human wants directly.
• Markets do not work in a fair manner. Often producers are few and powerful whereas consumers purchase in small amounts and are scattered. Hence there is a need for rules and regulations to ensure protection for consumers.
• Consumer movement is basically a social force which originated with the necessity of promoting and promoting the interest of consumers against unethical and unfair trade practices.
• Consumer movement can be more effective only with the consumers’ active involvement. It requires voluntary effort and struggle, involving the participation of one and all.
• Guidelines ate a tool for nations to adopt measures to protect consumers. In 1985 united nation published some guidelines for consumer protection.
• Consumer protection Act was introduced by the Indian government in 1986. Popularly known as COPRA, it has led to the setting up of a separate department of consumer affairs and state governments.
• The consumer protection Act 1986 ensures the following as rights which every consumer in India should possess :
• Right to choice Right to information
• Right to representation Right to safety Right to consumer education.
• ISI and Agmark logos represent quality standard for any products. However, for some products that affect the health and safety of consumers such as LPG cylinders, food colours and additives, cement or packed drinking water, it is mandatory on the part of the producers to get certified by these organizations.
MULTIPLE CHOICE QUESTIONS of Consumer Rights
(i) Sells goods and services
(ii) Buy goods and services
(iii) Produces goods and services
(iv) Delivers goods and services
2. Adulteration is
(i) Selling defective items
(iii) Underweight measurement
(iv) Mixing cheap materials
3. Causes of consumer exploitation
(i) Right to Information
(ii) Proper Supply
(iii) Low literacy
(iv) High literacy
4. Which is not a function of PDS
(i) Control Hoarding
(ii) Control Prices
(iii) Control over charging
(iv) Consumer Redressal
5. COPRA stands for
(i) Consumer Protection Act
(ii) Consumer Prevention Act
(iii) Consumer Police Act
(iv) Consumer Power Act
6. Pick odd one out
(i) Right to information
(ii) Right to choice
(iii) Right to adulteration
(iv) Right to redressal
7. Pick odd one out
(i) Right to safety
(ii) Right to life
(iii) Right to consumer education
(iv) Right to representation
8. National Consumer Day is celebrated in India
(i) 24 December
(ii) 25 December
(iii) 26 December
(iv) 27 December
9. COPRA does not propose formation of
(i) National Consumer Court
(ii) State Consumer Court
(iii) District Consumer Court
(iv) High Court
10. ISO stands for
(i) International Standard Organisation
(ii) International Organistion for Standardisation
(iii) International School Organisation
(iv) International Standardisation
11. In which year Right to information act was passed
12. Pick the odd one out
(i) BIS and ISI
13. Pick the odd one out
(i) BIS and ISI
14. World Consumer Rights Day is celebrated on
(i) 5 March
(ii) 10 March
(iii) 15 March
(iv) 20 March
15. Consumer Complaint forum is called
(i) Consumer forum
(iii) High court
(iv) Police Station
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CHECK YOUR ANSWER:
1(ii) 2(iv) 3(iii) 4(iv) 5(i) 6(iii) 7(ii) 8(i) 9(iv) 10(ii) 11(iii) 12(iv) 13(iv) 14(iii) 15(i)
QUESTION-ANSWERS OF CONSUMER RIGHTS
Q.1 Why COPRA is enacted in India?
Ans. Consumer Protection Act 1986 (COPRA) is enacted in India with following motives:
(i) To pressurize business firms.
(ii) To correct unfair business conduct.
(iii) To protect the interests of the consumers.
Q. 2 What do you understand by consumer protection?
Ans. By consumer protection we mean the protection of the consumers against the unfair and malpractices adopted by the businessmen. These may be grouped mainly into two categories: (i) Government measures (ii) Voluntary measures.
Q. 3 How do the logos ISI, Agmark or Hallmark help consumers?
Ans. These logos and certification help consumers get assured of quality while purchasing goods and services. The organizations that monitor and issue the certificates allow the producers to use these logos provided they follow certain quality standards.
Q. 4 What is adulteration?
Ans. When some foreign matter, injurious to health, is mixed with any good or natural production, it is called adulteration. This is the most heinous crime against humanity.
Q. 5 Mention a few Organizations that provide certification of standardization in India. What do you mean by ISO?
Ans. A few Organizations that provide certification of standardization in India are:(i) BIS and ISI
(iii) HALLMARK ISO means International Organization for Standardization which has its headquarter at Geneva. It does the Standardization work at the international level.
Q. 6 What is the need for consumer awareness?
Ans. The need for consumer awareness was felt because both the manufacturers and traders can go to any extent out of their selfishness. They can charge high prices, and resort to underweight and under measurement methods. Their lust for money may lead to loss of money and health of consumers.
Q. 7 What is consumer exploitation?
Ans. When a consumer is cheated in any way, either by the shopkeeper or by the producer, by giving him poor quality or adulterated goods or by charging more prices for the commodity or a service, it is called consumer‘s exploitation.
LONG TYPE QUESTION ANSWERS OF CONSUMER RIGHTS
Q.1 What are the different forms of consumer exploitation?
Ans. The different forms of consumer exploitation are:
(i) Less weigh.
(ii) Defective goods.
(iii) Provide poor services.
(iv) Impure quality of products/goods.
(iv) High prices: sellers usually charge a price higher than the prescribed retail price.
(v) Duplicate Articles.
(vi) False or incomplete information, misleading consumers.
(vii) Lack of safety devices which cause harm to the consumers.
(vi) Adulteration: Mixing or substituting undesirable materials in food items etc.
(vii) Unsatisfactory after sale service: supplies do not provide satisfactory behavior.
(viii) Large companies with huge wealth, power and reach can manipulate in the market.
Q.2 What are the factors responsible for the consumer exploitation?
Ans. The following factors are responsible for the consumer exploitation:
(i) Limited information- For a correct decision and choice about a product, a consumer needs full information about the price, quality, durability, composition, etc of the Product. In the absence of full and correct information, a consumer may get exploited.
(ii) Limited supplies- when the supply of goods is less than their demand, the prices may go high and may also encourage the tendency of hoarding. As a consequence, consumers will get exploited.
(iii) Limited competition- when there is limited competition with regard to production i.e., when producers are few and can control and restrict the supply of a product there is a possibility of manipulation in prices.
(iv) Low literacy- Illiteracy causes ignorance, which leads to exploitation of consumers. The level of awareness in our country is generally low.
Q.3 Explain the measures to protect the rights of consumers.
Ans. There are three measures to protect the rights of consumers:
(i) Legislative measures- It includes the consumer protection act 1986 and other such laws. It also includes the consumer disputes redressal agencies at districts, state and national level.
(ii) Administrative measures- It includes all administrative measures that are done to ensure protection to consumers. It includes setting up public distribution system (PDS) to supply food grains and kerosene through. It also includes frequent checking and appointment of food inspectors.
(iii) Technical measures- It includes all the technical measures that are done to ensure protection to consumers. It includes standardization of goods and services through various marks like industrial goods through the Bureau of Indian standards, agricultural products through Agmark, Jewellary by Hallmark, Electrical and other Goods by BIS or ISI.
Q.4 List some of the duties of the consumers.
Ans. Duties of the consumers:1. Insist on warranty card purchased ISI, AGMARK marked products.
2. Consumer should ask for the cash money for the purchased goods.
3. Consumer forum should be formed to represent the consumers.
4. Consumer should know their rights and must exercise them.
5. While buying the goods from the market, the consumer should be very careful about the quality of goods.
Q.5 What are consumer protection councils? OR Q. What are consumer forums?
Ans. These are voluntary organizations locally known as consumer forums or consumer protection councils. The main activities of the consumer forums or consumer protection councils are:
(i) They guide consumers on how to file cases in the consumer court.
(ii) They may represent individual consumers in the consumer courts.
(iii) They create awareness among the people.
These voluntary organizations receive financial support from the government for the above purposes.
Q.6 What are the functions of public distribution system?
Ans. The functions of public distribution system are:
(a) Prevent Hoarding
(b) Prevent Black-marketing
(c) Control over- charging by traders
(d) Provide essential commodities to the poor people of the country
(e) Maintain availability of food and essential commodities throughout the country
(f) Provide essential commodities throughout the season at affordable rates.
(g) Controlling price
1. Write any real events happened to you or your family or relatives in which they have been exploited and what steps taken up as remedial.
2. Find out the procedure to appeal in consumer court.
3. Prepare the drama on consumer rights against the exploitation.